Open to Senior IT Service Delivery & Operations roles

Hi, I'm Nicholas Wong Senior IT Service Delivery Leader & AI Automation Practitioner

ITIL Expert & PRINCE2 Practitioner bridging global enterprise governance with hands-on infrastructure reliability. Over 20 years across APAC and EMEA — including a decade at Accedo.tv, where I transitioned from a hands-on operational role into leading global support across EMEA and NAM, driving SLA performance above 95%.

What Are You Here For?

This site serves two audiences — pick the one that matches why you're here.

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For Recruiters & Employers

My Professional Background

A decade-long transition from hands-on technical operations to leading global IT service delivery across APAC and EMEA — ITIL governance, certifications, and full career timeline.

View My Expertise →
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For the Curious

My AI & Tech Projects

Outside of my IT career, I build small AI-powered web apps for fun — including an AI dinner suggester. Mobile apps are in the pipeline too.

Browse My Projects → Also: Mobile Apps (coming soon)